Your Doctor Online (Relay Health)
Alta Bates Medical Group is committed to making every aspect of your health care as simple and convenient as possible. Toward this end, we have partnered with RelayHealth to provide you with secure, online communications services for you to contact your physician on non-urgent matters day or night.
Because of our partnership with RelayHealth, you will no longer need to wait on hold to schedule appointments, refill prescription or obtain test results – you might even find that you can avoid an office visit altogether. This easy-to-use, web-based service – which ABMG provides to its members at no cost – provides the following options:
- Consult with Your Doctor Online with a webVisit®
- Send a Note to Your Doctor
- Request/Cancel Appointments
- Request Lab Results/Test Result
- Request Medication Refills
- Contact Your Doctor's Office
- Create a Personal Health Record
To view a list of participating doctors and find out if your physician is accessible through this service visit www.relayhealth.com and click Find a Doctor.
To find out more about RelayHealth and the benefits it can bring to members of Alta Bates Medical Group, click here (RelayHealth Benefits).
Access to your doctor
Communicate with your doctor, with no time pressure. The webVisit guides you through an interactive interview, and then builds a concise message to your doctor. You’ll receive an answer directly from your doctor.
Tired of waiting on hold? Can’t wait for the doctor’s office to open? Send a message in just a few minutes from your computer at home or work. You save time and hassle – maybe even an office visit.
RelayHealth’s large repository of medically-reviewed information helps you better manage your health.
Take a Tour
Experience RelayHealth by viewing this quick demonstration.
All RelayHealth services are free except the webVisit. If webVisits are a covered benefit of your plan, and your plan requires a copay for a typical office visit, that same copay amount will be charged for a webVisit. If your plan does not cover webVisits, the cost is determined by your doctor. You will be notified of the cost before you begin the webVisit.
Register and Get Started
Registering for RelayHealth is quick and easy. You can be communicating with your doctor in less than 48 hours!
Frequently Asked Questions (FAQ)
We've included a list of Frequently Asked Questions that may help you understand the process of talking to Your Doctor Online.
RelayHealth is the leading provider of secure online communications or healthcare and the developer of the webVisit. Visit RelayHealth for more information.